Privacy Policy Effective Date: March 2023

The Digitizing Guy ("we," "us," or "our") operates thedigitizingguy.com (the "Website") and provides photo scanning, slide/negative digitization, video transfer, and related media preservation services primarily in the Provo, Utah area.

We are committed to protecting your privacy and the security of your personal memories. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you visit our Website, submit inquiries, place orders, or use our services.

1. Information We Collect We may collect:

• Personal identification information (name, mailing/delivery address for pickup and return, phone number, email address) when you contact us, submit a request form, or place an order.

• Payment information (if processed online via a secure third-party processor; we do not store full card details ourselves).

• Details about your digitization order (e.g., description of items, quantity).

• The content of the physical media you provide (photos, slides, negatives, videos, films) for processing into digital formats.

• Automatically collected data (e.g., IP address, browser type, pages visited) via cookies or similar technologies if used for basic site functionality or analytics (our site uses minimal tracking).

Physical originals remain your property at all times—we process them solely to create digital copies for you.

2. How We Use Your Information We use the information to:

• Process and fulfill your orders (scheduling pickup/return, communicating updates, delivering digital files).

• Provide customer service and respond to inquiries.

• Maintain backups of your digital files for your security (e.g., in case of loss or damage to the flash drive we provide).

• Improve our services, including quality control, developing better processing techniques, and enhancing tools for tasks like image orientation, clarity adjustments, and overall digitization accuracy. This may involve internal analysis and use of anonymized or aggregated copies of processed files to refine our methods.

• Comply with legal obligations.

All such uses remain strictly internal to our company—your digitized content is never shared externally, sold, or used for any purpose outside delivering and improving our services to you.

3. Retention of Digital Files We retain copies of your digitized files for a limited time after delivery to allow for quality verification and customer support. Beyond that, we may keep secure backups of digital copies longer-term as a complimentary service to protect against potential loss or damage to the provided flash drive (e.g., if you need a replacement copy later). These backups are used only for your benefit and our internal service improvement efforts (such as quality assurance and technique refinement). We do not use identifiable personal details from your files in any way that could link back to you personally without necessity.

4. How We Share Your Information We do not sell your personal information or digitized content. We may share limited personal information (not content/files) with:

• Third-party service providers (e.g., payment processors, website hosting) under strict confidentiality agreements.

Digitized media content is never shared with third parties. We may disclose information as required by law, court order, or to protect rights/safety.

5. Data Storage and Security Your personal information and digitized files are stored securely in the U.S. We use reasonable administrative, technical, and physical safeguards to protect against unauthorized access, loss, or misuse. Physical originals are handled personally throughout the process to minimize risks. However, no method of transmission or storage is 100% secure.

6. Cookies and Tracking Technologies Our Website may use essential cookies for functionality (e.g., session management). You can manage them via your browser settings. We do not use advanced tracking for advertising.

7. Your Rights You may request access to, correction of, or deletion of your personal information (subject to our need to retain backups for service quality and your protection). Contact us to make a request—we will respond in accordance with applicable law.

8. Children's Privacy Our services and Website are not directed to children under 13. We do not knowingly collect data from children.

9. Changes to This Policy We may update this policy from time to time. Changes will be posted here with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us For questions, requests, or concerns: The Digitizing Guy Matthew Rowberry 244 W 300 S Suite 2, Provo, UT 84601 Phone/Text: (385) 439-0326 Email: thedigitizingguy@gmail.com